The Total Loss submission process is quick and easy. Log in using your credentials, complete an existing claim, and submit the claim for review. During this process you will want to pay careful attention to the vehicle conditions and adjustments assigned to the claim.

1. Go to wwwca.mymitchell.com, then enter your credentials.

   

2. Click Login.

In WorkCenter, request a new valuation to find and open an existing claim.

1. On the menu bar click New, then click Valuation Request.

   

2. Provide the claim information in the Claim-Suffix ID field.

   

3. Click the Suffix ID Found link to view information about the claim.

   

4. Click Continue to view the claim.

In WorkCenter, complete missing and required administrative and vehicle information for the claim, for example, Admin Information, Vehicle ID, Vehicle Equipment.

The following sections are included in Vehicle Adjustments:

• Condition Adjustment
• Prior Damage
• Common After Market Parts
• Other After Market Parts and OEM Equipment
• Refurbishments

Note: Condition Adjustment selections range from Excellent (5), to Poor (1), to Unknown. Any adjustment less than Good (3) requires a comment to explain the reason for the adjustment.

Make Condition Adjustment selections

1. Click or tap a Condition Adjustment to assign it to the vehicle.

   

   Note: If you have questions about a specific adjustment, view the condition information that appears when you select the adjustment. You can also review the vehicle condition guide.

2. Provide a comment for any adjustment marked less than Good (3).

Make Prior Damage entries, if required

1. Click or tap in to the Prior Damage Description field.

   

2. Add a Description and Adjustment Amount.

3. (Optional) Press Enter or Return after adding the adjustment amount to get a new prior damage line.

Select Common After Market Parts, if required

• Click or tap the box next to an after market part to select it.

  

Make Other After Market Parts and OEM Equipment entries, if required

1. Click or tap in to the Description field.

   

2. Add a Description, Purchase Date, Amount Paid, and Adjustment Amount.

3. (Optional) Press Enter or Return after adding the adjustment amount to get another after market part and OEM equipment line.

Make Refurbishments entries, if required

1. Click or tap in to the Description field.

   

2. Add a Description, Purchase Date, Amount Paid, and Adjustment Amount

3. (Optional) Press Enter or Return after adding the adjustment amount to get another refurbishment line.

Click to Learn More:

• Vehicle Condition Guide (English)
• Vehicle Condition Guide (French)

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Before submitting a Total Loss valuation request for review, provide any additional settlement adjustments and valuation notes you want to appear in the valuation request and report.

Provide settlement adjustments, if required.

1. Click or tap in to the Adjustments field and provide a description for the adjustment.

   

2. Choose a tax option (Pre-Tax or Post-Tax).

3. Provide an adjustment amount.

4. (Optional) Press Enter or Return after adding the adjustment amount to get another adjustment line

Provide any overall valuation notes, if required.

• Provide any final valuation notes to be included with the valuation request and the valuation report.

  

After completing the valuation request, submit the Total Loss claim for review by the insurance company.

• At the bottom of the New Valuation Request, below the Valuation Notes section, click Submit for Review to submit the Total Loss claim for review by the insurance company.

  

The Workflow for WorkCenter Total Loss is complete.

1. For technical support with Mitchell product contact the Technical Support Assistance Center at 1-800-448-4401.
2. When prompted, enter the name of the product you are calling about (WorkCenter, Mitchell Estimating, etc.).

Click to Learn More

• Watch Submitting a Total Loss Demo
• Vehicle Condition Guide (English)
• Vehicle Condition Guide (French)
• Total Loss Workflow